Complaints
At McCulloch Homes, we understand the importance of responding to queries in a timely and effective manner.
How to let us know
Handling questions and complaints quickly, fairly and helpfully is a key part of our approach but we know that from time to time, unfortunately, things can go wrong.
If you have a complaint, then please let us know by contacting the Customer Service Manager based at our head office.
What can I expect?
We will acknowledge all complaints within 3 working days. We will then reply fully within 7 working days of acknowledgement to advise you of the steps we are taking.
We aim to resolve all complaints at this stage. However, we acknowledge that this may not always be possible.
What happens if I am not satisfied?
If you are still not satisfied then your complaint will be referred to the Managing Director.
The Managing Director will acknowledge all complaints within 2 working days then will reply fully within 7 working days of receipt to advise on the course of action.
What happens if the Managing Director cannot resolve the matter?
We will always do our best to deal with our customers in a fair and reasonable manner. If, however, after going through the steps outlined above, you are still unhappy with our response, you may wish to consult the Consumer Code or your home warranty provider.
